Welcome to Secretshop Group
Secret Shopping and Customer Experience Consulting
Unleash your brand’s potential. Our customer experience consultants, mystery shopping programs and tools help you deliver human-centered customer experiences for optimal business success.
We are presently accepting application for qualified individuals to become a mystery shopper for our new projects.
A 360-View for Spot-On CX Strategy
Our solutions gather and distill the insights you need to truly understand your customers and transform their brand experience.
Mystery Shopping Services
Learn how customer’s experience your brand and get accurate, unbiased insights of your brand’s on-site, online, and digital experience.
Customer & employee
experience surveys
We design custom surveys to help you identify opportunities to build trust and create meaningful experiences for your customers and employees.
Catapult/Customer Experience
CX Analytics & Performance . Our analytics portal delivers powerful insights
and real-time customer feedback in one place. Uncover opportunities to enhance your customer experience through market research, CX strategy assessment, and journey mapping.
When you’re disconnected from your customers, it shows through your brand experience. You shouldn’t have to guess when it comes to delivering a CX strategy that inspires loyalty and successful business outcomes.
At Secretshoppers, we believe that offering a next-level customer experience can be your company’s greatest asset.
Deliver Intentional, Human-centered Customer Experiences
OUR PARTNERS
